527 S. State St, Caro, Michigan 48723, United States
Professional Sewing Machine Repairs
Expert Diagnosis
At Thumb Sewing, Sales & Service, LLC in Caro , we use the latest diagnostic tools to accurately diagnose issues with your sewing machine. Our technicians have the skills and expertise to get to the root of the problem quickly and efficiently. We specialize in Pfaff and Husqvarna Viking sewing machines.
Quality Repairs
We use only the best quality parts and materials in our repairs, ensuring that your sewing machine functions like new. Our technicians pay attention to every detail to provide you with the best possible service.
Competitive Pricing
Satisfaction Guaranteed
We offer competitive pricing for all of our repairs and services. We believe in transparency, so you'll always know the cost of the job upfront, with no hidden fees.
Satisfaction Guaranteed
Preventative Maintenance
Satisfaction Guaranteed
Customer satisfaction is our top priority. We guarantee all of our work and will do everything we can to ensure that you are completely satisfied with our service.
Preventative Maintenance
Preventative Maintenance
Preventative Maintenance
Regular maintenance is essential to keep your sewing machine in top condition. We offer preventative maintenance services to help you avoid major repairs, and keep your Singer, Pfaff , and Husqvarna Viking sewing machines running smoothly.
MACHINE REPAIR NOTICE
IMPORTANT INFORMATION
Repair Timeline
Our typical turnaround time is 2 to 4 weeks from the date of drop-off. Actual completion times may vary depending on:
- Number of machines already in queue
- Complexity of the repair
- Technician availability
- Availability of replacement parts
Bring these items for your machine to prevent delays in service: Foot control & power cord Bobbin & bobbin case if applicable Ankle & zig zag presser foot if applicable Zig Zag needle plate if applicable Embroidery or Quilting Foot if applicable
Unrepairable Machines
If a machine is determined to be unrepairable, a bench fee will apply, up to the standard labor rate for that machine type.
Pick-Up Policy
Once repairs are complete, Thumb Sewing will contact you using the phone number provided at check-in.
**An appointment is required for machine pickup.**
Customers who arrive without a scheduled appointment may experience delays or may be required to return at a later date if the machine has not yet been prepared for pick up.
Please pick up your machine within 30 days of notification.
- Machines left longer than 30 days may incur storage fees.
- Machines left unclaimed for more than 90 days will be considered abandoned and become the property of Thumb Sewing.
Testing and Repair Satisfaction
Customers are required to test their machine at the time of pickup to verify that the repair has been completed satisfactorily.
If additional adjustments are needed during the pickup appointment, they will be performed at no additional labor charge, though additional parts charges may apply.
Once the machine leaves our facility, any further diagnosis, adjustments, or repairs may be subject to additional labor and parts charges. Book your pick up time online after
Machine Category
Standard Sewing Machines: Defined as machines designed solely for sewing tasks. These machines do not include specialty features, such as embroidery capabilities.
Multi-Function & Embroidery Machines: Defined as machines capable of performing multiple tasks, such as sewing and embroidery. This includes single-needle embroidery-only machines.
Sergers: Defined as machines designed specifically for overlocking, edge finishing, and creating professional-quality seams.
Other Machines: Includes any machines not listed under standard categories, such as long-arm quilting machines, multi-needle embroidery machines, or industrial sewing machines.
Vintage Machines: Defined as sewing machines manufactured more than 25 years ago, often requiring unique parts and handling.
Vintage Machines in Cabinets: Defined as sewing machines mounted in a cabinet, typically over 25 years old, that may require unique parts, specialized handling.
